https://www.which.co.uk/money/insurance/travel-insurance
https://www.postoffice.co.uk/travel-insurance
Guest Cancellation
To minimise inconvenience and cost of cancelled bookings, guests are strongly advised to have UK travel insurance in place. Cancellation by the lead guest must be made in writing (incl. via email) as soon as possible. If the cancellation is received:
Any time prior to your arrival date, when due to UK/Scottish government Coronavirus legal restrictions e.g. local/national lockdown, we will offer a credit voucher to the full value of your booking against a future stay or a refund of all payments made.
More than 56 days before the arrival date, for any other reason, in the event of cancellation by you, we shall refund any deposit paid if we succeed in re-letting the property. If we are unable to re-let the property, the deposit will be retained.
Less than 56 days from the arrival date, for any reason affecting you other than government legal Coronavirus restrictions, you will receive no refund of payments made, unless we can rebook the house for the cancelled dates, in which case the cancelling guest will receive a refund equating to the value of the replacement booking up to the full value of their booking payments. Reasons include illness, self-isolation etc. To cover such circumstances, guests are strongly advised to have UK travel insurance in place.
We will do our best to accommodate everyone during these times and would ask that you contact us directly with any queries relating to cancellations at any time. We want guests to feel valued and we want to do our best to avoid disappointments and protect everyone.
Cancellation by us at any stage:
If, due to circumstances beyond our control, we are unable to provide the accommodation described, our liability shall be limited to providing a full refund of all funds received.
We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if we need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to our cancellation.
.
Changes of Date
We will consider a change of date after the booking has been confirmed but are not bound to do so. If a date change is agreed, a revised booking confirmation with new dates and any revisions to cost will be provided to the guest. If the guest booking has to be postponed due to new UK/Scottish Government legal Coronavirus restrictions or guidance, we will move the booking to a later agreed date or provide a credit voucher, to the value of any payments made, against the new cost of a future booking or give you a full refund.
Coronavirus
We fully understand it has been a difficult time for everyone and our cancellation terms are as fair as we can make them. The following section of the terms details our policy in full but if your booking needs to be cancelled because of national lockdown restrictions, we will offer a change of date or a full refund.
We strongly recommend that you take out travel insurance to cover all possible circumstances. We are not allowed to offer advice regarding travel insurance or recommend a particular policy
Owner Liability
If, at any time prior to guest arrival, the property becomes unavailable, unusable or as Owners, we have to cancel the booking for any reason e.g. house emergency, Scottish government covid lockdown restrictions etc, then our sole obligation is to confirm the cancellation of the booking to you as soon as possible and reimburse you for all payments made to us or offer credit voucher against a future stay. We shall not be liable to the guest for any type of indirect or consequential damage, losses, costs, expenses or other claims for consequential compensation whatsoever (however caused) incurred by the guest or anyone in the guest’s group which arise from, or in connection with, the property rental. We can help you find similar local alternative accommodation but cannot guarantee this will be available.